Do you have concerns about mold, leaks, or associated repairs? Residents of developments that have converted to Project-Based Section 8 funding through NYCHA’s Permanent Affordability Commitment Together (PACT) program can submit complaints about mold, leaks, or associated repairs to the independent, court-appointed Ombudsperson Call Center (OCC).
What is the Ombudsperson Call Center (OCC)? The OCC receives complaints from residents who have contacted their property manager about repair issues but still have concerns regarding mold, leaks, and any associated repairs that have not been completed properly or on time. Residents with these concerns can contact the OCC at 1-888-341-7152 or ombnyc.com. Upon request, residents who contact the OCC will be given a ticket number associated with their complaint.
Do not call the OCC unless you have first contacted your property manager about the mold or leak problem and are dissatisfied with the response.
Common Reasons to Submit a Complaint to the OCC: • You scheduled a mold inspection, or the repair of a leak, and your property manager did not show up or reschedule the appointment. • Your property manager scheduled a mold or leak repair and it has taken longer than the required 30 days to complete the repair, and this is causing a problem for you. • Your property manager started the mold remediation process and/or leak repair work but did not complete it and did not provide you with a follow-up appointment date to complete the repair. • Your property manager completed the mold or leak repair, but the work was unsatisfactory or did not solve the problem. • Your property manager completed the mold or leak repair, but the problem came back even though your property manager tried to repair it.